Policies
Billing, shipping, refunds & returns
Everything you need to know before and after you order.
Billing statement
Charges are billed by GermProof Inc. If you pay by card on our secure payment page, the charge is processed by our card processor and appears on your statement under the processor’s name — the exact name is shown on the payment page before you pay and on your receipt.
Not sure about a charge? Email info@germproof.com and we will match it to your order the same day.
Shipping
We ship the following business day after your payment is in. We do not ship on weekends or holidays. We ship by USPS.
Approximate delivery after your order ships: 2–7 days for domestic orders and 7–21 days for international orders.
Refunds & returns
If your order has not shipped, it is fully refundable.
If it has shipped and you change your mind, we will accept it back only if it is unopened and still sealed in the original packaging. We will send you a prepaid return shipping label. You mail it back to us and are refunded the product price only — we do not refund the shipping cost from the original order, and we deduct the cost of the prepaid return label from your refund.
All refunds must be authorized first. Please allow up to 72 hours for refunds to show on your card statement.
We will replace product that is defective before use; we reserve the right to decide what is defective. If you feel your product is defective or was damaged by a manufacturing defect or in shipment, contact us at info@germproof.com or call 1-888-559-22GP.
Do not ship returns to our corporate address
Returns sent there will be rejected. For a return, contact us first for authorization; if your return is authorized we will send you a prepaid return label. Reach us at info@germproof.com. Thank you! — GermProof®